If you still have credit left on your prepaid card, you can request a refund.
You can request a refund from Friday, 8 May 2026 until Wednesday, 20 May 2026.
An administrative fee of €3,50 will be deducted from each refund.

After Wednesday, 20 May 2026, the balance of the prepaid card will automatically reset to €0,00.

REQUEST YOUR REFUND

After Flashback you can contact the administrative service center of Lotto Arena (+32 (0)3 400 40 40, every working day from 09:00h till 12:00h and from 13:00h till 17:00h).

Merchandise is available through the official webshop: Bass Events and Flashback merchandise.

When ordering your ticket you must agree with the general conditions. If you do not agree, you won't be able to buy a ticket.

Please read the general conditions.

There will not be an ATM available at Flashback. Flashback = cashless!

Accepted cards: Maestro, Mister Cash, Bancontact, MasterCard, Visa/Electron.

Flashback is a Zero Tolerance event. This means that all types of soft and hard drugs are prohibited.

Yes, only upon presentation of a valid doctor's prescription and in the original, unopened packaging.

FLASHBACK ONLINE TICKETS
Do you have any questions about ordering or paying tickets? Please visit the helpdesk of Paylogic via https://customerservice.paylogic.com.

TICKETS BY LOTTO ARENA
For questions please visit the helpcenter at https://helpcenter.beatvenues.be/hc.

Your valid ticket includes free public transport on Saturday 2 May and Sunday 3 May 2026 with 'De Lijn' in Antwerp. During the night there will be connections from Lotto Arena to the Park & Ride parkings and the center of Antwerp.

More information regarding public transport during the night will be available closer to the event.

Plan your trip in advance by checking this overview or get yourself informed at www.delijn.be.

PARKING
For detailed parking information, click here.

LOW EMISSION ZONE
Please note that Lotto Arena is located in a Low Emission Zone. For more info click here.

PARK & RIDE PARKINGS
Here you will find all information concerning the nearby Park & Ride parking facilities.

DIRECTIONS & RULES
It is forbidden to drop off/pick up visitors in front of the entrance or nearby Lotto Arena.

If you would like to organise a private bus trip to Flashback, let us know! We have interesting conditions on tickets.

Please send an email to travel@bassevents.be for more info.